Policy Center

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Regulatory review (November 2026): This policy has been reviewed against the EU AI Act (in effect August 2026) for our AI Virtual Coach and Coach Leo™ features, expanded US state privacy laws now in effect (Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Minnesota, in addition to California, Virginia, Connecticut, Colorado, and Utah), and updated Swiss nFADP guidance.

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions:

• Account — a unique account created for you to access our Service or parts of our Service.
• Affiliate — an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities.
• AI Virtual Coach — our artificial intelligence system that analyzes athlete performance data to provide personalized training recommendations, performance insights, and strategic guidance.
• Company (referred to as "the Company", "We", "Us" or "Our") refers to Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• CCPA/CPRA — the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.
• Cookies — small files placed on your device by a website, containing details of your browsing history.
• Country — Switzerland.
• GDPR — EU General Data Protection Regulation.
• nFADP — the Swiss National Federal Act on Data Privacy.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — refers to the Website.
• Website(s) — ScoutSync marketing site at www.scoutsync.com and the live product platform at scoutsynconline.com, where users create accounts and accept these Terms.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2.1 Types of Data Collected

Personal Data: While using our Service, we may ask you to provide personally identifiable information including:

• Email address, first name, last name, phone number
• Address, State, Province, ZIP/Postal code, City
• Bank account information for products/services
• Date of birth
• Athletic performance data (statistics, videos, achievements)
• Usage Data

Usage Data: Collected automatically, including device IP address, browser type, pages visited, time and date of visit, unique device identifiers, and other diagnostic data.

Information from Third-Party Social Media Services: We allow account creation via Google, Facebook, YouTube, WhatsApp, Instagram, Twitter/X, and LinkedIn.

2.2 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies including:

• Essential Cookies — Session cookies for authentication and security (session duration)
• Notice Acceptance Cookies — Persistent cookies to track cookie consent (12 months)
• Functionality Cookies — Persistent cookies for login details and language preferences (12 months)
• Analytics Cookies — Third-party cookies for traffic analysis via Google Analytics, Amplitude (up to 24 months)
• Marketing Cookies — Third-party cookies for targeted advertising via Google Ads, Facebook Pixel, LinkedIn Insight Tag (up to 24 months)
• Payment Cookies — Third-party cookies for secure payment via Stripe (our official payment integration provider), with PayPal and Twint as additional accepted methods
• Social Media Cookies — Third-party cookies for social login and sharing
• Consent Management Cookies — Via Cookiebot for compliance monitoring (12 months)

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor usage
• To manage your Account and registration
• For the performance of a contract for products, items or services purchased
• To contact you by email, telephone, SMS, or equivalent electronic communication

We retain your Personal Data only as long as necessary. Specific retention periods:

• Account Data: 7 years after account closure for legal compliance
• Usage Data: 24 months for analytics and service improvement
• Marketing Data: Until consent withdrawn plus 12 months
• Payment Information: 10 years for financial record-keeping
• Athletic Performance Data: Duration of account plus 3 years for historical analysis

Your information is processed at the Company's operating offices. For transfers outside the EEA, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Your explicit consent where required

You have the right to delete or request that we assist in deleting the Personal Data we have collected about you. You may update, amend, or delete your information at any time by signing in to your Account and visiting the account settings section.

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred.

Law Enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

Other Legal Requirements: The Company may disclose your Personal Data in good faith belief that such action is necessary to comply with legal obligations, protect Company rights, prevent wrongdoing, protect personal safety, or protect against legal liability.

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, but cannot guarantee absolute security.

3.1 How Our AI Virtual Coach Works: Analyzes performance statistics and metrics, video footage, training history and patterns, and comparative performance data.

3.2 Data Used for AI Processing: Athletic performance metrics, training schedules and completion rates, skill assessments and progress tracking, anonymized comparative data, and publicly available sports performance benchmarks.

3.3 Automated Decision-Making: Our AI system makes automated recommendations regarding training program adjustments, performance improvement suggestions, and skill development priorities.

3.4 Your Rights Regarding AI Processing: You have the right to opt-out of AI-powered features, request human review of AI recommendations, access information about how the AI reached recommendations, and correct inaccurate data.

3.5 AI Model Training: We may use aggregated, anonymized performance data to improve our AI models. This data cannot be traced back to individual users.

Analytics: We use Amplitude for product usage analytics and engagement tracking (https://amplitude.com/privacy). Google Analytics may be used for aggregate website traffic (https://policies.google.com/privacy).

Email Delivery (Transactional): We use SendGrid (Twilio) to send transactional emails such as account confirmations, password resets, notifications, and support replies. Privacy Policy: https://www.twilio.com/legal/privacy

Marketing & CRM: We use Monday.com to manage marketing workflows, lead pipelines, and contact records. Lead and contact data submitted through our forms may be synced to Monday.com for campaign and follow-up purposes. Privacy Policy: https://monday.com/l/privacy/privacy-policy/

Payments: Stripe is ScoutSync's official payment integration provider and processes the majority of card and online payments on our platform (https://stripe.com/privacy). We also accept PayPal (https://www.paypal.com/webapps/mpp/ua/privacy-full) and Twint (https://www.twint.ch/en/data-privacy/) as additional payment methods.

Behavioral Remarketing: We use Google Ads and Meta (Facebook) for remarketing services.

Legal Basis: We process Personal Data under consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.

Your Rights under nFADP: Request access, correction, object to processing, request erasure, request transfer, and withdraw consent.

Exercising Rights: Contact us directly. You have the right to complain to the Federal Data Protection and Information Commissioner (FDPIC).

Legal Basis: Consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.

Your Rights under GDPR: Request access, correction, object to processing, request erasure, request transfer, and withdraw consent.

Exercising Rights: Contact us directly. You have the right to complain to a Data Protection Authority.

The Company is the Data Controller of your Personal Data collected while using the Service. As operator of the Facebook Fan Page (https://www.facebook.com/scoutsync), the Company and Facebook are Joint Controllers. We use Facebook Insights for anonymized statistical data.

Virginia (VCDPA), Connecticut (CTDPA), Colorado (CPA), Utah (UCPA): Residents of these states have rights to confirm processing, access, correct inaccuracies, delete, obtain copies, and opt out of certain processing activities.

Exercising Rights: Contact us using the information in the Contact Us section. We will verify your identity before processing your request.

Categories Collected: Identifiers (name, email, IP), personal information per California records statute, commercial information, internet activity, and sensitive personal information (account credentials).

Sources: Directly from you, indirectly through activity, automatically via cookies, and from Service Providers.

Your Rights: Right to know, access, delete, correct, opt-out of sale/sharing, limit use of sensitive information, and non-discrimination.

Exercising Rights: Email support@scoutsync.com or privacy@scoutsync.com.

Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. You can set your preferences in your web browser to inform websites that you do not want to be tracked.

Age Requirements: ScoutSync Online is available for athletes aged 13 and older. We require parental consent for all users under 18 to ensure compliance across all jurisdictions.

Parental Consent Process: For users 13-17, we require verifiable parental consent including identity verification of both minor and parent/guardian, with clear disclosure of data collection.

Data Collection from Minors: We do not knowingly collect personal information from children under 10. For athletes aged 10-17, we collect only minimum necessary information including basic profile, athletic performance data, training records, and account usage.

Our Service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for third-party sites.

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will notify you via email and/or prominent notice for material changes.

If you have questions about this Privacy Policy, contact us:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• Data Protection Officer: dpo@scoutsync.com
• Website: www.scoutsync.com/privacy-policy

Please read these terms and conditions carefully before using Our Service. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company.

• Affiliate — an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares.
• Account — a unique account created for You to access our Service.
• Country — Switzerland.
• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Content — text, images, or other information posted, uploaded, or made available by You.
• Device — any device that can access the Service.
• Feedback — feedback, innovations or suggestions sent by You.
• Free Trial — a limited period of time that may be free when purchasing a Subscription.
• Goods — items offered for sale on the Service.
• Orders — a request by You to purchase Goods from Us.
• Promotions — contests, sweepstakes or other promotions offered through the Service.
• Service — refers to the Website.
• Subscriptions — services or access offered on a subscription basis.
• Terms and Conditions — these Terms and Conditions forming the entire agreement.
• Website — ScoutSync marketing site at https://www.scoutsync.com/ and the live product platform at https://scoutsynconline.com, where these Terms must be accepted to create an account.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. By accessing or using the Service You agree to be bound by these Terms.

By creating an account on scoutsynconline.com, you acknowledge and accept these Terms and our Privacy Policy.

You represent that you are over the age of 13. The Company does not permit those under 13 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company.

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

We reserve the right to refuse or cancel Your Order at any time for reasons including:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order
• Suspected fraud or unauthorized/illegal transaction

Any Goods you purchase can only be returned in accordance with these Terms and Our Returns Policy.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors at any time without prior notice.

The Company reserves the right to revise its prices at any time prior to accepting an Order. Prices may be revised after accepting an Order in the event of occurrences affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs or other matters beyond the Company's control.

ScoutSync uses Stripe as its official payment integration provider for processing card and online payments (Visa, MasterCard, American Express, and other supported methods). PayPal is also accepted as an alternative online payment method. All Goods purchased are subject to a one-time payment. Payment cards and accounts are subject to validation checks and authorization by Your card issuer or payment provider. By submitting payment information, You authorize the relevant payment provider to process the transaction on Our behalf.

Subscription Period: Some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring basis (daily, weekly, monthly or annually). Your Subscription will automatically renew unless You cancel it.

Cancellation: You may cancel Your Subscription renewal through Your Account settings or by contacting the Company. You will not receive a refund for fees already paid.

Billing: You shall provide accurate and complete billing information.

Fee Changes: The Company may modify Subscription fees at any time with reasonable prior notice.

Refunds: Except when required by law, paid Subscription fees are non-refundable. Certain requests may be considered on a case-by-case basis.

Free Trial: The Company may offer a Free Trial. If You enter billing information and don't cancel before the trial ends, You will be automatically charged.

You must provide accurate, complete, and current information. You are responsible for safeguarding your password and for any activities under your account. You agree not to disclose your password to any third party and must notify Us immediately of any breach of security.

Your Right to Post Content: By posting Content, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content. You retain all rights to Your Content.

Content Restrictions: You are solely responsible for the Content and all activity under your account.

Content Guidelines: You may not transmit Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, spam, contains viruses, infringes proprietary rights, impersonates others, or violates privacy.

Content Backups: Regular backups are performed but the Company does not guarantee no loss or corruption of data.

We respect intellectual property rights. If You believe copyrighted work has been infringed, submit notice to support@scoutsync.com.

DMCA Procedure: Provide electronic/physical signature, description of copyrighted work, identification of infringing location, your contact information, good faith statement, and statement under penalty of perjury.

The Service and its original content, features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks may not be used without prior written consent.

Your Feedback: You assign all rights in any Feedback You provide the Company.

Our Service may contain links to third-party web sites not owned or controlled by the Company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party web sites.

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason including breach of these Terms. Upon termination, Your right to use the Service will cease immediately.

The entire liability of the Company under any provision of this Terms shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything.

To the maximum extent permitted by law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever.

The Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. The Company disclaims all warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

The laws of the Country (Switzerland), excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For EU Users: European Union consumers will benefit from any mandatory provisions of the law of their country of residence.

US Federal Government End Use: Our Service is a "Commercial Item" as defined at 48 C.F.R. §2.101.

Severability: If any provision is held unenforceable, it will be changed to accomplish its objectives to the greatest extent possible, and remaining provisions continue in full force.

Waiver: Failure to exercise a right shall not affect the ability to exercise it later, nor shall waiver of a breach constitute waiver of subsequent breaches.

We reserve the right to modify or replace these Terms at any time. For material revisions, we will provide at least 30 days' notice. Continued use after revisions means acceptance.

If you have questions about these Terms and Conditions, contact us:

• Email: support@scoutsync.com

This Cookies Policy explains what cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, the information We collect using cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from cookies.

We do not store sensitive personal information, such as mailing addresses or account passwords, in the cookies We use.

• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Cookies — small files placed on Your device by a website, containing details of your browsing history.
• Website — ScoutSync, accessible from https://www.scoutsync.com/
• You — the individual accessing or using the Website, or a company or legal entity on behalf of which such individual is accessing.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your device when You go offline, while Session Cookies are deleted when You close your browser.

2.1 Strictly Necessary Cookies

Session and Persistent Cookies essential to provide services and features. Without these, requested services cannot be provided.

2.2 Cookies Policy / Notice Acceptance Cookies

Persistent Cookies that identify if users have accepted the use of cookies.

2.3 Functionality Cookies

Persistent Cookies that remember choices you make (login details, language preferences, customized settings).

2.4 Analytics and Performance Cookies

Persistent third-party cookies to track traffic and user behavior. Legal basis: Consent (withdrawable at any time).

Google Analytics — Cookies: _ga, _gid, _gat_gtag. Purpose: Website traffic analysis and user behavior insights. Retention: 24 months.

Amplitude — Purpose: Product usage analytics and user engagement tracking. Retention: 12 months.

Monday.com — Purpose: CRM, lead management, and marketing workflow tracking. Server-side sync of contact data submitted through forms; no client-side tracking cookies are set unless an embedded Monday.com widget is used. Retention: For the life of the contact record.

Cookiebot — Cookies: CookieConsent, CookieConsentBulkSetting. Purpose: Cookie consent management. Retention: 12 months.

Note on email: Transactional emails (account, password reset, notifications, support replies) are delivered via SendGrid (Twilio) and do not set browser cookies on our website.

Targeting Cookies track your browsing habits to show relevant advertising. Legal basis: Consent (withdrawable at any time).

Social Media Cookies: We use third-party plug-ins from Facebook, Instagram, Twitter, LinkedIn, and YouTube.

Facebook/Meta — Cookies: _fbp, _fbc, fr, sb, datr. Retention: 90 days to 2 years.

Google (YouTube, Gmail, Drive) — Cookies: SID, SSID, APISID. Retention: 2 years.

LinkedIn — Cookies: li_gc, lidc, UserMatchHistory. Retention: 24 months.

Essential for secure payment processing, fraud prevention, and transaction completion. Legal basis: Necessary for contract performance and legal compliance.

Stripe (official payment integration provider) — Cookies: __stripe_mid, __stripe_sid. Retention: 12 months. Stripe processes the majority of card and online payments on ScoutSync.

Revolut — Cookies: revolut_session, revolut_device_id. Retention: 12 months.

PayPal — Cookies: cookie_check, LANG, LOGIN_EMAIL. Retention: Session to 3 years.

Twint — Cookies: TWINT_SESSION, TWINT_DEVICE. Retention: Session to 12 months.

You can manage your cookie preferences at any time through our Cookie Preference Center. This tool allows you to:

• Accept or reject cookies by category
• View real-time cookie usage
• Download your consent record
• Access third-party opt-out links
• Update preferences anytime

Note: Essential cookies cannot be disabled as they are required for basic website functionality.

Managing Preferences: Exercise your cookie preferences via our cookie banner when you first visit.

Browser Settings: Set or amend your web browser controls to accept or refuse cookies. Refusing may restrict access to some functionality.

Withdrawal of Consent: Adjust browser settings, use our cookie preference center, or contact us directly.

Consequences of Refusing: Some features may not function properly. Strictly necessary cookies cannot be refused.

Visit the help pages of your web browser:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• Safari: https://support.apple.com/en-us/HT201265
• Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

Some third-party cookie providers may transfer your data outside of Switzerland/the EEA. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

We may update this Cookies Policy from time to time. Changes will be posted on this page with an updated revision date.

Learn more about cookies at:

• All About Cookies: https://www.allaboutcookies.org/
• Your Online Choices: https://www.youronlinechoices.com/

If you have questions about this Cookies Policy, contact us:

• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• Website: www.scoutsync.com

Thank you for shopping at ScoutSync. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Goods — items offered for sale on the Service.
• Orders — a request by You to purchase Goods from Us.
• Service — refers to the Website.
• Website — ScoutSync marketing site at https://www.scoutsync.com/ and the live product/checkout platform at https://scoutsynconline.com.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing.

You are entitled to cancel Your Order within 14 days without giving any reason. The deadline is 14 days from the date on which You received the Goods or on which a third party you appointed takes possession of the product.

To exercise Your right of cancellation, inform Us by:

• Email: support@scoutsync.com
• Website: https://www.scoutsync.com/contact

For Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• Goods made to Your specifications or clearly personalized
• Goods not suitable to be returned by nature, that deteriorate rapidly, or are past expiry
• Goods unsuitable for return due to health or hygiene reasons, unsealed after delivery
• Goods inseparably mixed with other items after delivery

Only regular priced Goods may be refunded. Goods on sale cannot be refunded (unless prohibited by applicable law).

You are responsible for the cost and risk of returning Goods. Claims for misprinted/damaged/defective items must be submitted within 4 weeks after receipt. For packages lost in transit, claims must be submitted no later than 4 weeks after estimated delivery.

Wrong Address: If an insufficient address causes return, you will be liable for reshipment costs.

Unclaimed: Unclaimed shipments returned to our facility will incur reshipment costs.

We cannot be held responsible for Goods damaged or lost in return shipment. We recommend insured and trackable mail service.

If you need to exchange a product for the same one, contact us. We only replace Goods received defective or damaged.

If the Goods were marked as a gift when purchased and shipped directly to you, You'll receive a gift credit for the value of your return. If the Goods weren't marked as a gift, we will send the refund to the gift giver.

According to Article 16(c) and (e) of the Directive 2011/83/EU, the right of withdrawal may not be provided for:

1. The supply of goods made to the consumer's specifications or clearly personalized
2. Sealed goods unsealed after delivery not suitable for return due to health or hygiene reasons

If you have questions about our Returns and Refunds Policy, contact us:

• Email: support@scoutsync.com
• Website: https://www.scoutsync.com/contact

ScoutSync complies with GDPR, CCPA/CPRA, Swiss nFADP, and other data protection regulations worldwide. Learn about your rights regarding your personal data.

Depending on your jurisdiction, you may have the following rights:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing of your personal data
• Right to Restrict Processing — request limitation of processing
• Right to Withdraw Consent — withdraw consent at any time where processing is based on consent
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights

GDPR (EU): Full compliance with EU General Data Protection Regulation including lawful data processing, consent management, data portability, and timely breach notification.

nFADP (Switzerland): Full compliance with the Swiss Federal Act on Data Protection ensuring cross-border data transfer safeguards.

CCPA/CPRA (California): Compliance with California Consumer Privacy Act and California Privacy Rights Act for California residents.

US State Laws: Compliance with Virginia (VCDPA), Connecticut (CTDPA), Colorado (CPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa (ICDPA), Delaware (DPDPA), New Hampshire, New Jersey, and Minnesota privacy laws now in effect.

EU AI Act (Effective August 2026): Our AI Virtual Coach and Coach Leo™ features are reviewed against the EU AI Act, including transparency, human oversight, and user notification requirements.

SOC 2 Type II (In Progress): Our infrastructure and processes are aligned with SOC 2 Type II standards for security, availability, and confidentiality. We implement encrypted data at rest and in transit, continuous monitoring, strict access controls, and comprehensive audit logs.

We work with the following sub-processors to deliver the Service. Each is bound by data protection agreements:

• Supabase — Application hosting, database, authentication
• SendGrid (Twilio) — Transactional email delivery (account, password reset, notifications, support replies)
• Amplitude — Product analytics and engagement tracking
• Monday.com — Marketing CRM and lead management
• Stripe — Payment processing
• Google Cloud / Vercel — Infrastructure and content delivery

To exercise any of your data rights, contact us at:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• DPO: dpo@scoutsync.com

We will respond to verified requests within 30 days (or as required by applicable law).

This policy outlines the acceptable use of ScoutSync's platform and services, including the marketing website (scoutsync.com) and the live product platform (scoutsynconline.com). By using our platform, you agree to comply with these guidelines. Questions or reports: support@scoutsync.com.

You may not use the Service to:

• Transmit unlawful, offensive, threatening, libelous, defamatory, or obscene content
• Post discriminatory content including references about religion, race, sexual orientation, gender, or national/ethnic origin
• Send spam, unauthorized advertising, chain letters, or other unsolicited content
• Upload viruses, worms, malware, or other harmful components
• Infringe on proprietary rights including patents, trademarks, trade secrets, or copyrights
• Impersonate any person or entity
• Violate the privacy of any third person
• Post false information

The Company reserves the right to determine whether Content is appropriate, refuse or remove Content, and limit or revoke use of the Service for violations. Content is used at your own risk.

Effective Date: February 10, 2026

Last Updated: February 10, 2026

Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC (collectively, the "Company," "we," "us," or "our")

Applies To: Coach Leo and all AI-powered features, tools, and content within our websites, apps, and services (collectively, the "Services").

Coach Leo and our AI features are designed to support athletes, families, and coaches with sports-related guidance, planning, learning, and insights, including training education, recruiting education, organization, and general sport information.

Our AI features are intended to be a 24/7 assistant for informational and productivity support. They are not a replacement for qualified professionals (including coaches, athletic trainers, physicians, therapists, nutritionists, teachers, recruiters, or compliance advisors).

Our AI features use machine learning models that generate responses based on patterns in data. AI-generated content can sound confident while being incorrect, incomplete, outdated, or not applicable to your situation.

You are responsible for independently verifying important information before relying on it, especially information relating to health, safety, eligibility, compliance, finances, contracts, scholarships, recruiting decisions, or travel.

To ensure clear expectations and prevent misunderstandings:

• No scholarships, jobs, or roster guarantees. Our AI features and Services do not promise or guarantee scholarships, offers, contracts, roster spots, playing time, admissions decisions, or recruiting outcomes.
• No verified measurements or scouting-grade metrics. Unless explicitly stated as coming from a verified measurement source that you provide, any AI statements about speed, height, weight, vertical, injury status, performance projections, or similar metrics are estimates and may be wrong.
• Not professional advice. AI output is for general informational purposes and is not medical, legal, compliance, financial, psychological, or other professional advice.
• Not an emergency service. Do not use AI features for emergencies. If you believe someone is in danger or needs urgent help, contact local emergency services immediately.

Training, drills, and performance recommendations carry risk. You are responsible for using good judgment and considering your personal health circumstances.

Before starting any new training plan, recovery approach, or nutrition strategy, consult a qualified professional. Stop immediately if you experience pain, dizziness, shortness of breath, or other concerning symptoms.

Recruiting rules and eligibility requirements may vary by sport, division, league, association, country, and school, and they can change over time. AI responses may be incorrect or out of date.

If you are making decisions about eligibility, amateurism, transfer rules, recruiting contact periods, or compliance, you should verify requirements with official sources and/or qualified advisors.

By using our AI features, you agree that you will:

• Double-check AI outputs before acting on them
• Use AI as a starting point, not a final authority
• Provide accurate information when asking questions
• Use common sense and follow applicable laws, rules, and safety guidance
• Not use AI features to attempt to harm yourself or others

You may not use our AI features to:

• Generate or share content that is illegal, abusive, harassing, sexually exploitative, or encourages violence or self-harm
• Create deceptive content (including fake coach messages, forged documents, fabricated offers, or made-up statistics/metrics)
• Attempt to bypass recruiting, admissions, or compliance requirements using misrepresentation
• Reverse engineer, probe, scrape, or attempt to compromise the AI systems, safety measures, or Services

We may restrict, suspend, or terminate access for suspected misuse, to the extent permitted by law and our Terms of Service.

We use a combination of operational, technical, and policy measures intended to reduce harm and improve reliability, such as:

• Safety-focused prompts and guardrails
• Monitoring for abuse patterns
• Ongoing evaluation and improvement processes

However, no AI system is perfect. We cannot guarantee that AI output will be error-free, complete, or suitable for any particular purpose.

When you use Coach Leo or our AI features, you may provide information such as your sport, age group, goals, schedule, training history, recruiting preferences, or other details.

How we handle personal data is described in our Privacy Policy and Terms of Service.

Important reminders:

• Do not share sensitive personal information in AI chats (for example: government IDs, passwords, financial account numbers, or detailed medical records) unless specifically requested by a secure, clearly labeled workflow
• AI conversations may be processed to provide the Services, maintain security, comply with law, and improve product quality, consistent with our Privacy Policy and applicable law
• If our Services are used by minors, we take youth privacy seriously and implement age-appropriate experiences and controls where required

Some AI functionality may be powered by third-party models or infrastructure providers. When we use third parties, we aim to:

• Limit access to what is needed to operate the feature
• Apply security and confidentiality measures consistent with our policies
• Maintain contractual and technical protections as appropriate

AI-generated outputs may be similar to content available elsewhere. You are responsible for ensuring that your use of AI outputs (including publishing content, using images, or distributing materials) complies with applicable laws and third-party rights.

We strive to describe our AI features accurately and avoid overstating what AI can do. Our AI features are designed to support learning and decision-making, not to guarantee outcomes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AI FEATURES AND ANY AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF AI FEATURES OR RELIANCE ON AI OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO AI FEATURES WILL NOT EXCEED THE AMOUNT PAID BY YOU (IF ANY) FOR THE AI FEATURES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100, WHICHEVER IS GREATER, UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

If you see unsafe, inaccurate, biased, or concerning output, please report it to:

• Email: support@scoutsync.com or contact@scoutsync.com
• Subject: AI Safety Report

Please include screenshots and relevant context when possible.

We may update this policy from time to time. The "Effective Date" at the top indicates when the latest version took effect. If required, we will provide notice of material changes as described in our Terms of Service or as required by law.

If you have questions about this policy, contact:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• Email: support@scoutsync.com or contact@scoutsync.com

ScoutSync employs industry-standard security measures to protect your data and ensure platform integrity.

• Encryption: Data encrypted at rest and in transit using industry-standard protocols
• Access Controls: Strict role-based access controls for all systems
• Monitoring: Continuous security monitoring and threat detection
• Audit Logs: Comprehensive audit logging of all system activities
• Infrastructure: Cloud-hosted with enterprise-grade security
• Incident Response: Documented procedures for security incident handling

Our infrastructure and processes are aligned with SOC 2 Type II standards for security, availability, and confidentiality. SOC 2 Type II audit certification is in progress.

• Personal data is stored securely with access restricted to authorized personnel
• Regular security assessments and penetration testing
• Third-party service providers are vetted for security compliance
• Data backup and disaster recovery procedures are in place