Policy Center

ScoutSync uses Stripe for the payment flows described on this website. For purchases through ScoutSync's U.S. Stripe checkout, the merchant business is Willis Sports Organization Inc. doing business as ScoutSync. Any different contracting entity must be identified in the order before payment. Stripe supplies payment infrastructure; it does not deliver the ScoutSync or athlete service, approve athletic eligibility, or guarantee a booking. ScoutSync's applicable product terms and the accepted order govern the purchase.

Pay with the methods displayed in the actual Stripe checkout. These can include supported credit and debit cards, Apple Pay, Google Pay and Link when eligible. Other local methods, bank payments or installment options are offered only when enabled and supported for that checkout, currency, customer country, device and transaction. A method listed by Stripe is not necessarily available for every ScoutSync product or booking. A wallet logo is not a guarantee of availability. PayPal, TWINT and offline bank transfers are not promised as separate ScoutSync integrations; use them only if expressly offered in the actual approved checkout or written invoice. Do not send money to an athlete or an unverified payment instruction to bypass the booking flow.

Before payment, checkout or the approved invoice identifies the service, amount, currency, any ScoutSync fee, applicable tax, total and whether the charge recurs. A dollar amount is not a promise of the same numeric price in another currency. A custom country or currency price must be stated in the approved agreement or invoice. Your bank, card issuer or payment provider may apply its own currency conversion or cross-border charge; ScoutSync does not control those charges. A refund converted by your provider can produce a different local-currency amount. Tax is charged where required and supported; the use of Stripe does not itself establish tax registration, tax exemption or an athlete's personal tax treatment.

A one-time purchase does not enroll you in a recurring plan unless a separate subscription is clearly selected and agreed. Approved NIL PAYG bookings have no recurring brand subscription requirement. The brand pays the athlete's agreed service amount plus a 15% ScoutSync fee, or 10% for an eligible active brand subscriber. A USD 1,000 service therefore totals USD 1,150 or USD 1,100 before applicable tax. The athlete is allocated the full agreed gross service amount; legally required withholding is recorded separately. Stripe processing costs are accounted for by ScoutSync and are not silently deducted from that agreed athlete amount. The existing request's price and fee snapshot do not change when a brand later changes plans. Legends' separate 85/15 provider split does not set NIL economics.

A recurring checkout must show the plan, billing interval, amount, renewal terms and how to cancel before you subscribe. Recurring payments are authorized only for the terms disclosed at checkout. Brand plan prices currently offered in USD are 850 monthly, 2,400 quarterly and 8,000 annually, subject to the approved agreement and applicable tax. Athlete services and booking fees are additional. Use the product's available billing or cancellation controls, or contact support@scoutsync.com if you cannot access them. Cancellation takes effect according to the accepted agreement and mandatory law; do not assume cancellation refunds an already used period or cancels a separately confirmed booking. PAYG purchases do not renew as subscriptions. A payment or subscription alone does not grant organization ownership, database rights or verification.

A payment attempt, browser redirect, bank screenshot or wallet authorization is not proof of completed payment or a confirmed service. ScoutSync confirms payment from Stripe's verified payment state. Digital access begins after successful payment and any applicable account or activation requirements. Scheduled and custom services require the accepted scope, materials and any other stated prerequisites. NIL work starts only after athlete acceptance and all required eligibility, work-authorization, payment and booking approvals. Delivery dates, time zones, scope, revision limits and review procedures belong in the order. No physical shipping timetable applies to a digital service; any physical item offered must carry its own delivery and return details.

Some payment methods confirm later than the checkout session. While payment is processing, a request is not funded and work or payout must not proceed as if funds were received. ScoutSync may ask you to choose another supported method after a failure. A temporary bank authorization can remain visible after a failed or cancelled attempt; release timing is controlled by the provider. An invoice or bank instruction is valid only when issued through an approved ScoutSync process. Do not submit duplicate payments while a payment is being reconciled; contact support with the reference if the result is unclear.

The product policy and accepted order set the cancellation rules, subject to mandatory rights. The Booking And Services Policy governs ScoutSync and Legends sessions, custom services and memberships; the NIL Payments policy governs approved NIL bookings. Do not apply a Legends session cancellation window to an NIL request. Under the proposed NIL terms, athlete decline, expiry before acceptance or missing required clearance before work starts results in a full booking refund including the service fee and refundable tax. That NIL policy remains a draft until its stated launch conditions are met. Subscription refunds follow the accepted subscription agreement. Approved refunds normally return through the original payment method. Refund initiation, a pending processor refund and a completed refund are distinct. A legally required refund is not conditional on recovering an athlete transfer, and software limitations do not remove a lawful remedy.

Athletes and providers receiving payments must complete the required Stripe onboarding and keep accurate identity, business, tax and payout information. Use only an approved account for the entitled recipient; a borrowed or proxy account cannot be used to evade restrictions. The Stripe terms applicable to the actual account configuration and country are presented during onboarding. Where a full connected-account agreement applies, it includes the Stripe Services Agreement; a recipient arrangement can have different terms. Required acceptance must be completed in the actual onboarding flow, not inferred from visiting this page. Stripe verification does not establish school eligibility, representation authority, immigration work permission or tax clearance. Current under-18 NIL restrictions remain.

Payment, a transfer to an approved recipient and a bank payout are different stages. Release follows the accepted service conditions and required review; completion alone does not require immediate transfer. Stripe or ScoutSync may apply a lawful verification, fraud, dispute or compliance hold. Timing varies by account, country, payment method and financial institution. This is not a promise of licensed escrow, a trust account, insurance or indefinite safekeeping. Report a billing or delivery problem to ScoutSync with the transaction reference. Contacting support does not waive chargeback, consumer or statutory rights. Duplicate recovery through a refund and chargeback is not permitted.

Stripe processes payment credentials and may process identity, device, fraud-prevention and transaction information under its own privacy notice. ScoutSync receives the records needed for orders, receipts, refunds, payouts, fraud prevention, accounting and disputes, such as payment references and limited billing details. ScoutSync does not store your full card number or card security code in its booking records. Provide sensitive information only through approved secure forms. Do not email card, bank, identity or tax documents to a public address. Saving a payment method, using Link and recurring billing have separate disclosures where applicable. Optional marketing consent must remain separate from a required payment agreement. See the ScoutSync Privacy and Cookie Policies and Stripe's Privacy Policy.

Payment methods cannot be used for unlawful transactions, deceptive campaigns, unapproved money transmission, sanctions evasion or activity prohibited by Stripe. ScoutSync's student-athlete campaign restrictions can be stricter than Stripe's general rules. A successful card payment cannot override school, governing-body, minority, advertising, tax or immigration requirements. Where Stripe requires additional business approval, the relevant activity remains unavailable until the actual approval is obtained. Do not treat account activation or a policy link as approval of a restricted activity.

Keep your receipt or invoice and booking reference. The current ScoutSync card statement descriptor is SCOUTSYNC; an issuer can display additional information or a transaction-specific suffix. Payment support: support@scoutsync.com or +1 317 767 9092. The U.S. business support address recorded with Stripe is 1533 Lewis Street, Indianapolis, Indiana 46202, United States. Use approved secure channels for sensitive evidence. Product availability, approvals and the accepted agreement remain separate from these support details.

Stripe's own terms apply according to your relationship with Stripe and the services you use. References on this page do not replace ScoutSync's terms or make every purchaser a party to Stripe's business Services Agreement. Buyers using Link should review the applicable Link Consumer Terms; athletes and providers complete the appropriate Stripe onboarding agreement. Current official references are Stripe Privacy Policy (Stripe Privacy Policy (opens in a new tab)), Stripe Legal Center (Stripe Legal Center (opens in a new tab)), Stripe Services Agreement for business users (Stripe Services Agreement For Business Users (opens in a new tab)), Connected Account Agreement (Stripe Connected Account Agreement (opens in a new tab)), full connected-account terms (Stripe Full Connected-Account Terms (When Applicable) (opens in a new tab)), recipient terms where applicable (Stripe Recipient Terms (When Applicable) (opens in a new tab)), Link terms (Link Consumer Terms (opens in a new tab)), and Stripe Prohibited and Restricted Businesses (Stripe Prohibited And Restricted Businesses (opens in a new tab)). Refer to the version applicable to your location and account rather than a copied or outdated extract.

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use the Service and tells you about your privacy rights and how the law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions.

Definitions:

• Account — a unique account created for you to access our Service or parts of our Service.
• Affiliate — an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities.
• AI Virtual Coach — our artificial intelligence system that analyzes athlete performance data to provide personalized training recommendations, performance insights, and strategic guidance.
• Company (referred to as "the Company", "We", "Us" or "Our") refers to Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• CCPA/CPRA — the California Consumer Privacy Act as amended by the California Privacy Rights Act of 2020.
• Cookies — small files placed on your device by a website, containing details of your browsing history.
• Country — Switzerland.
• GDPR — EU General Data Protection Regulation.
• nFADP — the Swiss National Federal Act on Data Privacy.
• Personal Data — any information that relates to an identified or identifiable individual.
• Service — refers to the Website.
• Website(s) — ScoutSync marketing site at www.scoutsync.com and the live product platform at scoutsynconline.com, where users create accounts and accept these Terms.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

2.1 Types of Data Collected

Personal Data: While using our Service, we may ask you to provide personally identifiable information including:

• Email address, first name, last name, phone number
• Address, State, Province, ZIP/Postal code, City
• Bank account information for products/services
• Date of birth
• Athletic performance data (statistics, videos, achievements)
• Usage Data

Usage Data: Collected automatically, including device IP address, browser type, pages visited, time and date of visit, unique device identifiers, and other diagnostic data.

Information from Third-Party Social Media Services: We allow account creation via Google, Facebook, YouTube, WhatsApp, Instagram, Twitter/X, and LinkedIn.

2.2 Tracking Technologies and Cookies

We use Cookies and similar tracking technologies including:

• Essential Cookies — Session cookies for authentication and security (session duration)
• Notice Acceptance Cookies — Persistent cookies to track cookie consent (12 months)
• Functionality Cookies — Persistent cookies for login details and language preferences (12 months)
• Analytics Cookies — Third-party cookies for traffic analysis via Google Analytics, Amplitude (up to 24 months)
• Marketing Cookies — Third-party cookies for targeted advertising via Google Ads, Facebook Pixel, LinkedIn Insight Tag (up to 24 months)
• Payment Cookies — Third-party technologies for secure Stripe payments and fraud prevention. Other providers apply only where expressly offered in the approved checkout or invoice; no standalone PayPal or TWINT integration is promised
• Social Media Cookies — Third-party cookies for social login and sharing
• Consent Management Cookies — Via Cookiebot for compliance monitoring (12 months)

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor usage
• To manage your Account and registration
• For the performance of a contract for products, items or services purchased
• To contact you by email, telephone, SMS, or equivalent electronic communication

When you request or purchase a ScoutSync service, we may collect your booking details, selected provider, role, sport, goals, preferred times, time zone, age or guardian confirmation, eligibility attestations, and links to film or other materials you choose to provide.

We share only the information reasonably needed to evaluate, schedule, prepare, and deliver the service with the selected ScoutSync team member, ScoutSync Legend, or approved specialist. Where a service involves a minor, the booking must be made or approved by a parent or legal guardian, and approved communication channels must be used.

Stripe processes payment credentials and transaction information for current checkout flows. Other payment providers apply only if expressly offered in the approved checkout or written invoice. ScoutSync receives payment status, transaction references, amounts, and limited billing details needed for receipts, refunds, fraud prevention, accounting, and dispute handling. ScoutSync does not store your full card number or card security code in booking records. Historical payment records remain subject to retention, privacy rights and dispute obligations. See the Payments And Billing Policy.

You must have all rights and consents needed to provide film, images, reports, or other materials, including permission concerning any minor or third party shown in them. Booking information and materials are handled under this Privacy Policy and the Booking And Services Policy.

We retain your Personal Data only as long as necessary. Specific retention periods:

• Account Data: 7 years after account closure for legal compliance
• Usage Data: 24 months for analytics and service improvement
• Marketing Data: Until consent withdrawn plus 12 months
• Payment Information: 10 years for financial record-keeping
• Athletic Performance Data: Duration of account plus 3 years for historical analysis

Your information is processed at the Company's operating offices. For transfers outside the EEA, we rely on:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Your explicit consent where required

You have the right to delete or request that we assist in deleting the Personal Data we have collected about you. You may update, amend, or delete your information at any time by signing in to your Account and visiting the account settings section.

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred.

Law Enforcement: Under certain circumstances, the Company may be required to disclose your Personal Data if required by law or in response to valid requests by public authorities.

Other Legal Requirements: The Company may disclose your Personal Data in good faith belief that such action is necessary to comply with legal obligations, protect Company rights, prevent wrongdoing, protect personal safety, or protect against legal liability.

The security of your Personal Data is important to us, but no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data, but cannot guarantee absolute security.

3.1 How Our AI Virtual Coach Works: Analyzes performance statistics and metrics, video footage, training history and patterns, and comparative performance data.

3.2 Data Used for AI Processing: Athletic performance metrics, training schedules and completion rates, skill assessments and progress tracking, anonymized comparative data, and publicly available sports performance benchmarks.

3.3 Automated Decision-Making: Our AI system makes automated recommendations regarding training program adjustments, performance improvement suggestions, and skill development priorities.

3.4 Your Rights Regarding AI Processing: You have the right to opt-out of AI-powered features, request human review of AI recommendations, access information about how the AI reached recommendations, and correct inaccurate data.

3.5 AI Model Training: We may use aggregated, anonymized performance data to improve our AI models. This data cannot be traced back to individual users.

Analytics: We use Amplitude for product usage analytics and engagement tracking (https://amplitude.com/privacy (opens in a new tab)). Google Analytics may be used for aggregate website traffic (https://policies.google.com/privacy (opens in a new tab)).

Email Delivery (Transactional): We use SendGrid (Twilio) to send transactional emails such as account confirmations, password resets, notifications, and support replies. Privacy Policy: https://www.twilio.com/legal/privacy (opens in a new tab)

Marketing & CRM: We use Monday.com to manage marketing workflows, lead pipelines, and contact records. Lead and contact data submitted through our forms may be synced to Monday.com for campaign and follow-up purposes. Privacy Policy: https://monday.com/l/privacy/privacy-policy/ (opens in a new tab)

Payments: Stripe processes current website checkout payments (Stripe Privacy Policy (opens in a new tab)). PayPal and TWINT are not promised as separate integrations; another method applies only when expressly offered in the actual approved checkout or written invoice. Where historical transactions used PayPal (https://www.paypal.com/webapps/mpp/ua/privacy-full (opens in a new tab)) or TWINT (https://www.twint.ch/en/data-privacy/ (opens in a new tab)), their applicable privacy notices and our record-retention and dispute obligations remain relevant. See the Payments And Billing Policy.

Behavioral Remarketing: We use Google Ads and Meta (Facebook) for remarketing services.

Legal Basis: We process Personal Data under consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.

Your Rights under nFADP: Request access, correction, object to processing, request erasure, request transfer, and withdraw consent.

Exercising Rights: Contact us directly. You have the right to complain to the Federal Data Protection and Information Commissioner (FDPIC).

Legal Basis: Consent, contract performance, legal obligations, vital interests, public interests, and legitimate interests.

Your Rights under GDPR: Request access, correction, object to processing, request erasure, request transfer, and withdraw consent.

Exercising Rights: Contact us directly. You have the right to complain to a Data Protection Authority.

The Company is the Data Controller of your Personal Data collected while using the Service. As operator of the Facebook Fan Page (https://www.facebook.com/scoutsync (opens in a new tab)), the Company and Facebook are Joint Controllers. We use Facebook Insights for anonymized statistical data.

Virginia (VCDPA), Connecticut (CTDPA), Colorado (CPA), Utah (UCPA): Residents of these states have rights to confirm processing, access, correct inaccuracies, delete, obtain copies, and opt out of certain processing activities.

Exercising Rights: Contact us using the information in the Contact Us section. We will verify your identity before processing your request.

Categories Collected: Identifiers (name, email, IP), personal information per California records statute, commercial information, internet activity, and sensitive personal information (account credentials).

Sources: Directly from you, indirectly through activity, automatically via cookies, and from Service Providers.

Your Rights: Right to know, access, delete, correct, opt-out of sale/sharing, limit use of sensitive information, and non-discrimination.

Exercising Rights: Email support@scoutsync.com or privacy@scoutsync.com.

Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. You can set your preferences in your web browser to inform websites that you do not want to be tracked.

Age Requirements: ScoutSync Online is available for athletes aged 13 and older. We require parental consent for all users under 18 to ensure compliance across all jurisdictions.

Parental Consent Process: For users 13-17, we require verifiable parental consent including identity verification of both minor and parent/guardian, with clear disclosure of data collection.

Data Collection from Minors: We do not knowingly collect personal information from children under 10. For athletes aged 10-17, we collect only minimum necessary information including basic profile, athletic performance data, training records, and account usage.

Our Service may contain links to other websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for third-party sites.

We may update our Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will notify you via email and/or prominent notice for material changes.

If you have questions about this Privacy Policy, contact us:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• Data Protection Officer: dpo@scoutsync.com
• Website: www.scoutsync.com/privacy-policy

Please read these terms and conditions carefully before using Our Service. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company.

• Affiliate — an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares.
• Account — a unique account created for You to access our Service.
• Country — Switzerland.
• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Content — text, images, or other information posted, uploaded, or made available by You.
• Device — any device that can access the Service.
• Feedback — feedback, innovations or suggestions sent by You.
• Free Trial — a limited period of time that may be free when purchasing a Subscription.
• Goods — items offered for sale on the Service.
• Orders — a request by You to purchase Goods from Us.
• Booking — a request or confirmed purchase for a Service Offering.
• Provider — the ScoutSync team, a ScoutSync Legend, or another specialist approved to deliver a Service Offering.
• Service Offering — a paid or requested session, consultation, evaluation, written deliverable, group service, workshop, custom engagement, package, or membership made available through ScoutSync.
• Promotions — contests, sweepstakes or other promotions offered through the Service.
• Service — refers to the Website.
• Subscriptions — services or access offered on a subscription basis.
• Terms and Conditions — these Terms and Conditions forming the entire agreement.
• Website — ScoutSync marketing site at https://www.scoutsync.com/ (opens in a new tab) and the live product platform at **https://scoutsynconline.com**, (opens in a new tab) where these Terms must be accepted to create an account.
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. By accessing or using the Service You agree to be bound by these Terms.

By creating an account on scoutsynconline.com, you acknowledge and accept these Terms and our Privacy Policy.

You represent that you are over the age of 13. The Company does not permit those under 13 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company.

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

We reserve the right to refuse or cancel Your Order at any time for reasons including:

• Goods availability
• Errors in the description or prices for Goods
• Errors in Your Order
• Suspected fraud or unauthorized/illegal transaction

Any Goods you purchase can only be returned in accordance with these Terms and Our Returns Policy.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors at any time without prior notice.

The Company reserves the right to revise its prices at any time prior to accepting an Order. Prices may be revised after accepting an Order in the event of occurrences affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs or other matters beyond the Company's control.

ScoutSync uses Stripe to process card and supported online payments. Use only the methods displayed in the actual approved checkout or written invoice; standalone PayPal or TWINT integrations are not promised. For U.S. Stripe checkout, the merchant is Willis Sports Organization Inc. doing business as ScoutSync. Any different contracting entity must be identified in the order before payment. See the Payments And Billing Policy. Goods and one-time Service Offerings are charged as one-time payments unless checkout clearly identifies a recurring membership or subscription.

Service Offerings are charged upfront through Stripe using the methods offered in the actual approved checkout or written invoice. A booking is not confirmed, and preparation does not begin, until payment succeeds, any required information and materials are received, and ScoutSync accepts the booking. Payment cards and accounts are subject to validation, fraud screening, and authorization by the issuer or payment provider. By submitting payment information, You represent that You are authorized to use it and authorize the relevant provider to process the displayed amount, applicable taxes, refunds, reversals, and recurring renewals disclosed at checkout.

ScoutSync may decline or cancel a transaction affected by suspected fraud, unauthorized use, pricing error, provider unavailability, policy violations, or a failed or reversed payment. Customers introduced through ScoutSync may not make side payments or arrange an off-platform transaction for the same service.

Subscription Period: Some parts of the Service and some service memberships are billed in advance on a recurring basis. The price and billing interval are shown before purchase. Your Subscription or membership automatically renews unless You cancel before the next renewal.

Cancellation: You may cancel renewal through available account controls or by contacting the Company. Cancellation stops the next renewal. Access continues through the paid period. The current period is not prorated or refunded unless required by applicable law.

Billing: You shall provide accurate and complete billing information.

Fee Changes: The Company may modify Subscription fees at any time with reasonable prior notice.

Refunds: Except when required by law, paid Subscription fees are non-refundable. Certain requests may be considered on a case-by-case basis.

Free Trial: The Company may offer a Free Trial. If You enter billing information and don't cancel before the trial ends, You will be automatically charged.

Effective date: October 9, 2026

This Booking And Services Policy applies to ScoutSync and Legends services sold or arranged through ScoutSync, including services delivered by the ScoutSync team, ScoutSync Legends, and other approved specialists. It covers one-time sessions, consultations, evaluations, written or digital deliverables, group services, workshops, custom engagements, packages, and recurring memberships.

Approved NIL bookings have distinct cancellation and release rules under the NIL Payments Policy, which remains a draft with no effective date. These booking rules do not activate NIL or override that draft. See also the Payments And Billing Policy.

Who delivers the service. The offer identifies whether the Provider is the ScoutSync team, a ScoutSync Legend, or another approved specialist. Legends and outside specialists are independent service providers responsible for the professional services they personally deliver. ScoutSync operates the platform, approves offers, collects customer payments, and administers bookings, communications, refunds, and support.

Eligibility and accurate information. You must provide accurate, complete information and have authority to make the purchase. Services involving an athlete under 18 must be booked by, or with verified consent from, a parent or legal guardian. Communications involving minors must use ScoutSync-approved channels. A Provider must not privately contact a minor through personal email, text, social media, or another unapproved channel.

Scope and preparation. The offer and checkout identify the service scope, Provider, duration where applicable, price, deliverables, prerequisites, and required materials. You are responsible for timely cooperation and for supplying readable, accurate materials before preparation begins. Delays in providing required materials may require rescheduling and do not entitle You to a refund.

Payment and confirmation. Services are charged upfront through Stripe using the methods offered in the actual approved checkout or written invoice. A request is not a confirmed booking. A booking becomes confirmed only after successful payment, ScoutSync acceptance, and satisfaction of any prerequisites. Custom services do not begin until ScoutSync approves the written scope and final price. You authorize payment processing, fraud screening, receipts, applicable taxes, recurring charges clearly disclosed at checkout, and any refund or reversal due under these Terms.

No off-platform transactions. You may not ask or encourage a Provider to redirect, collect, or complete payment outside ScoutSync for a service or relationship introduced through ScoutSync, unless ScoutSync approves it in writing.

Service limitations and no guaranteed outcomes. Services provide education, evaluation, development, mentorship, or consulting within the stated scope. ScoutSync and its Providers do not guarantee scholarships, admissions, roster spots, playing time, recruiting interest, representation, contracts, employment, selection, rankings, earnings, or performance results. Recruiting and eligibility rules change and must be verified with the appropriate official body.

Unless an offer expressly identifies a properly credentialed professional and approved regulated scope, services do not provide medical diagnosis or treatment, rehabilitation, psychotherapy, crisis care, legal advice, tax preparation, investment or securities advice, fiduciary advice, regulated nutrition care, agency representation, contract negotiation, or deal procurement. Seek an appropriately licensed professional for those needs.

Your materials and conduct. You represent that You have all rights, permissions, and consents needed to upload or share film, images, reports, music, or other materials, including material involving a minor or third party. You may not record a private session without all required consent; copy, sell, publish, or redistribute Provider materials without permission; harass or threaten a Provider; engage in unsafe conduct; misrepresent identity or credentials; infringe intellectual property or privacy; or use a service for an unlawful purpose.

ScoutSync remedies. ScoutSync may refuse, suspend, reschedule, or cancel a service for safety concerns, fraud, unauthorized payment, abuse, failure to meet prerequisites, material policy violations, Provider unavailability, or events beyond reasonable control. The cancellation remedies below apply when ScoutSync or a Provider cannot deliver.

Customer cancellation and rescheduling. For a scheduled session, a cancellation or reschedule request received at least 48 hours before the scheduled start allows one no-charge reschedule, subject to availability, or ScoutSync service credit. It does not promise a cash refund unless applicable law requires one. For a request received within 48 hours, ScoutSync retains 50% of the session fee and refunds 50% to the original payment method. A no-show may be charged the full session fee.

Provider or ScoutSync cancellation. If ScoutSync or the Provider cancels and cannot deliver the purchased service, You may choose a no-charge reschedule, ScoutSync service credit, or a refund to the original payment method. This does not apply when delivery is prevented by Your failure to cooperate, provide materials, attend, or comply with these Terms.

Written, digital, custom, and group work. Once preparation has started for a personalized evaluation, written report, digital deliverable, or other custom work, fees attributable to completed preparation may be non-refundable. After delivery, the fee is non-refundable except where the deliverable materially fails to match the approved scope or applicable law requires a remedy. A written custom or group scope may set participant minimums, deposits, deadlines, and cancellation terms; that approved scope controls if it clearly differs from these general rules.

Membership cancellation. Cancelling a monthly service membership stops the next renewal. Access continues through the paid period, and the current period is not prorated or refunded unless required by applicable law. Benefits expire at the end of that period, and unused monthly benefits do not roll over unless the offer states otherwise.

Refund processing and disputes. Approved refunds are sent to the original payment method through the applicable processor, including for historical transactions. Posting time is controlled by the payment provider and financial institution. Contact ScoutSync promptly so we can investigate a billing or service issue before starting a payment dispute. Nothing in these Terms limits lawful cardholder or consumer rights, but fraudulent or abusive chargebacks violate these Terms.

Mandatory rights. Nothing in this Policy excludes rights or remedies that cannot lawfully be excluded in Your jurisdiction. Consumer withdrawal, cancellation, refund, warranty, and youth-protection laws apply where mandatory.

You must provide accurate, complete, and current information. You are responsible for safeguarding your password and for any activities under your account. You agree not to disclose your password to any third party and must notify Us immediately of any breach of security.

Your Right to Post Content: By posting Content, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content. You retain all rights to Your Content.

Content Restrictions: You are solely responsible for the Content and all activity under your account.

Content Guidelines: You may not transmit Content that is unlawful, offensive, threatening, libelous, defamatory, obscene, spam, contains viruses, infringes proprietary rights, impersonates others, or violates privacy.

Content Backups: Regular backups are performed but the Company does not guarantee no loss or corruption of data.

We respect intellectual property rights. If You believe copyrighted work has been infringed, submit notice to support@scoutsync.com.

DMCA Procedure: Provide electronic/physical signature, description of copyrighted work, identification of infringing location, your contact information, good faith statement, and statement under penalty of perjury.

The Service and its original content, features and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks may not be used without prior written consent.

Your Feedback: You assign all rights in any Feedback You provide the Company.

Our Service may contain links to third-party web sites not owned or controlled by the Company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party web sites.

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason including breach of these Terms. Upon termination, Your right to use the Service will cease immediately.

The entire liability of the Company under any provision of this Terms shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything.

To the maximum extent permitted by law, in no event shall the Company be liable for any special, incidental, indirect, or consequential damages whatsoever.

The Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. The Company disclaims all warranties, whether express, implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

The laws of the Country (Switzerland), excluding its conflicts of law rules, shall govern this Terms and Your use of the Service.

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For EU Users: European Union consumers will benefit from any mandatory provisions of the law of their country of residence.

US Federal Government End Use: Our Service is a "Commercial Item" as defined at 48 C.F.R. §2.101.

Severability: If any provision is held unenforceable, it will be changed to accomplish its objectives to the greatest extent possible, and remaining provisions continue in full force.

Waiver: Failure to exercise a right shall not affect the ability to exercise it later, nor shall waiver of a breach constitute waiver of subsequent breaches.

We reserve the right to modify or replace these Terms at any time. For material revisions, we will provide at least 30 days' notice. Continued use after revisions means acceptance.

If you have questions about these Terms and Conditions, contact us:

• Email: support@scoutsync.com

This Cookies Policy explains what cookies are and how We use them. You should read this policy so You can understand what type of cookies We use, the information We collect using cookies, and how that information is used.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about You may be linked to the information stored in and obtained from cookies.

We do not store sensitive personal information, such as mailing addresses or account passwords, in the cookies We use.

• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Cookies — small files placed on Your device by a website, containing details of your browsing history.
• Website — ScoutSync, accessible from https://www.scoutsync.com/ (opens in a new tab)
• You — the individual accessing or using the Website, or a company or legal entity on behalf of which such individual is accessing.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your device when You go offline, while Session Cookies are deleted when You close your browser.

2.1 Strictly Necessary Cookies

Session and Persistent Cookies essential to provide services and features. Without these, requested services cannot be provided.

2.2 Cookies Policy / Notice Acceptance Cookies

Persistent Cookies that identify if users have accepted the use of cookies.

2.3 Functionality Cookies

Persistent Cookies that remember choices you make (login details, language preferences, customized settings).

2.4 Analytics and Performance Cookies

Persistent third-party cookies to track traffic and user behavior. Legal basis: Consent (withdrawable at any time).

Google Analytics — Cookies: _ga, _gid, _gat_gtag. Purpose: Website traffic analysis and user behavior insights. Retention: 24 months.

Amplitude — Purpose: Product usage analytics and user engagement tracking. Retention: 12 months.

Monday.com — Purpose: CRM, lead management, and marketing workflow tracking. Server-side sync of contact data submitted through forms; no client-side tracking cookies are set unless an embedded Monday.com widget is used. Retention: For the life of the contact record.

Cookiebot — Cookies: CookieConsent, CookieConsentBulkSetting. Purpose: Cookie consent management. Retention: 12 months.

Note on email: Transactional emails (account, password reset, notifications, support replies) are delivered via SendGrid (Twilio) and do not set browser cookies on our website.

Targeting Cookies track your browsing habits to show relevant advertising. Legal basis: Consent (withdrawable at any time).

Social Media Cookies: We use third-party plug-ins from Facebook, Instagram, Twitter, LinkedIn, and YouTube.

Facebook/Meta — Cookies: _fbp, _fbc, fr, sb, datr. Retention: 90 days to 2 years.

Google (YouTube, Gmail, Drive) — Cookies: SID, SSID, APISID. Retention: 2 years.

LinkedIn — Cookies: li_gc, lidc, UserMatchHistory. Retention: 24 months.

When payment checkout is active, these technologies may be essential for secure payment processing, fraud prevention, and transaction completion. Legal basis: necessary for contract performance and legal compliance.

Stripe — Cookies may include __stripe_mid and __stripe_sid. Purpose: card payment security and fraud prevention. Retention is controlled by Stripe.

Other methods and historical providers — PayPal or TWINT technologies apply only if expressly offered in the actual approved checkout or invoice, or relevant to historical transactions. No separate integration is promised. Provider retention and applicable privacy obligations remain in force.

ScoutSync does not store full card numbers or card security codes in booking records. Stripe processes credentials under its Privacy Policy (opens in a new tab). See the Payments And Billing Policy. Saved methods, Link and recurring billing have separate disclosures where applicable; optional marketing consent remains separate.

You can manage your cookie preferences at any time through our Cookie Preference Center. This tool allows you to:

• Accept or reject cookies by category
• View real-time cookie usage
• Download your consent record
• Access third-party opt-out links
• Update preferences anytime

Note: Essential cookies cannot be disabled as they are required for basic website functionality.

Managing Preferences: Exercise your cookie preferences via our cookie banner when you first visit.

Browser Settings: Set or amend your web browser controls to accept or refuse cookies. Refusing may restrict access to some functionality.

Withdrawal of Consent: Adjust browser settings, use our cookie preference center, or contact us directly.

Consequences of Refusing: Some features may not function properly. Strictly necessary cookies cannot be refused.

Visit the help pages of your web browser:

• Chrome: https://support.google.com/chrome/answer/95647 (opens in a new tab)
• Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (opens in a new tab)
• Safari: https://support.apple.com/en-us/HT201265 (opens in a new tab)
• Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history (opens in a new tab)

Some third-party cookie providers may transfer your data outside of Switzerland/the EEA. We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

We may update this Cookies Policy from time to time. Changes will be posted on this page with an updated revision date.

Learn more about cookies at:

• All About Cookies: https://www.allaboutcookies.org/ (opens in a new tab)
• Your Online Choices: https://www.youronlinechoices.com/ (opens in a new tab)

If you have questions about this Cookies Policy, contact us:

• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• Website: www.scoutsync.com

This Policy explains returns and refunds for physical Goods and paid services purchased through ScoutSync. Physical Goods follow the return rules below. Sessions, evaluations, written deliverables, groups, workshops, custom engagements, packages, and memberships follow the Booking And Services Policy in these Terms. Approved NIL bookings follow the distinct NIL Payments Policy, currently a draft with no effective date. See the Payments And Billing Policy for processor disclosures. Mandatory consumer rights continue to apply.

• Company — Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC.
• Goods — items offered for sale on the Service.
• Orders — a request by You to purchase Goods from Us.
• Service Offering — a paid session, consultation, evaluation, written deliverable, group service, workshop, custom engagement, package, or membership offered through ScoutSync.
• Service — refers to the Website.
• Website — ScoutSync marketing site at https://www.scoutsync.com/ (opens in a new tab) and the live product/checkout platform at https://scoutsynconline.com. (opens in a new tab)
• You — the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing.

For eligible physical Goods, You may cancel Your Order within 14 days without giving a reason where this right applies. The deadline is 14 days from the date on which You received the Goods or on which a third party you appointed takes possession of the product.

To exercise Your right of cancellation, inform Us by:

• Email: support@scoutsync.com
• Website: https://www.scoutsync.com/contact (opens in a new tab)

For a scheduled ScoutSync or Legends Service Offering (not an NIL booking):

• 48 hours or more before the start: one free reschedule, subject to availability, or ScoutSync service credit. A cash refund is not promised unless required by law.
• Within 48 hours: ScoutSync retains 50% of the session fee and refunds 50% to the original payment method.
• No-show: the full session fee may be retained.
• Provider or ScoutSync cancellation: if the purchased service cannot be delivered, You may choose free rescheduling, ScoutSync service credit, or a refund to the original payment method.

Personalized written or digital work may become non-refundable after preparation begins, to the extent permitted by law. Custom and group services may have an approved written scope with specific deposits, deadlines, participant minimums, and cancellation terms.

Monthly service memberships continue through the current paid period when cancelled and stop before the next renewal. The current period is not prorated or refunded unless required by law. Approved refunds return to the original payment method through the applicable processor, including for historical transactions. Processing time depends on the payment provider and financial institution.

See the full Booking And Services Policy in the Terms of Service section for scope, payment, conduct, minors, materials, service limitations, and mandatory consumer-rights provisions.

For Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging
• The Goods were not used or damaged
• You have the receipt or proof of purchase

The following Goods cannot be returned:

• Goods made to Your specifications or clearly personalized
• Goods not suitable to be returned by nature, that deteriorate rapidly, or are past expiry
• Goods unsuitable for return due to health or hygiene reasons, unsealed after delivery
• Goods inseparably mixed with other items after delivery

Only regular priced Goods may be refunded. Goods on sale cannot be refunded (unless prohibited by applicable law).

You are responsible for the cost and risk of returning Goods. Claims for misprinted/damaged/defective items must be submitted within 4 weeks after receipt. For packages lost in transit, claims must be submitted no later than 4 weeks after estimated delivery.

Wrong Address: If an insufficient address causes return, you will be liable for reshipment costs.

Unclaimed: Unclaimed shipments returned to our facility will incur reshipment costs.

We cannot be held responsible for Goods damaged or lost in return shipment. We recommend insured and trackable mail service.

If you need to exchange a product for the same one, contact us. We only replace Goods received defective or damaged.

If the Goods were marked as a gift when purchased and shipped directly to you, You'll receive a gift credit for the value of your return. If the Goods weren't marked as a gift, we will send the refund to the gift giver.

EU, UK, and other consumers retain mandatory rights that cannot be excluded. Depending on the transaction and the consent collected at checkout, withdrawal rights for services may be affected after performance begins, and rights for digital or personalized content may be affected after delivery begins. ScoutSync will obtain any consent or acknowledgment required by applicable law before early performance.

According to Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal may not be provided for:

1. The supply of goods made to the consumer's specifications or clearly personalized
2. Sealed goods unsealed after delivery not suitable for return due to health or hygiene reasons

If you have questions about our Returns and Refunds Policy, contact us:

• Email: support@scoutsync.com
• Website: https://www.scoutsync.com/contact (opens in a new tab)

ScoutSync complies with GDPR, CCPA/CPRA, Swiss nFADP, and other data protection regulations worldwide. Learn about your rights regarding your personal data.

Depending on your jurisdiction, you may have the following rights:

• Right to Access — request a copy of the personal data we hold about you
• Right to Rectification — request correction of inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing of your personal data
• Right to Restrict Processing — request limitation of processing
• Right to Withdraw Consent — withdraw consent at any time where processing is based on consent
• Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights

GDPR (EU): Full compliance with EU General Data Protection Regulation including lawful data processing, consent management, data portability, and timely breach notification.

nFADP (Switzerland): Full compliance with the Swiss Federal Act on Data Protection ensuring cross-border data transfer safeguards.

CCPA/CPRA (California): Compliance with California Consumer Privacy Act and California Privacy Rights Act for California residents.

US State Laws: Compliance with Virginia (VCDPA), Connecticut (CTDPA), Colorado (CPA), Utah (UCPA), Texas (TDPSA), Oregon (OCPA), Montana (MCDPA), Iowa (ICDPA), Delaware (DPDPA), New Hampshire, New Jersey, and Minnesota privacy laws now in effect.

EU AI Act (Effective August 2026): Our AI Virtual Coach and Coach Leo™ features are reviewed against the EU AI Act, including transparency, human oversight, and user notification requirements.

SOC 2 Type II (In Progress): Our infrastructure and processes are aligned with SOC 2 Type II standards for security, availability, and confidentiality. We implement encrypted data at rest and in transit, continuous monitoring, strict access controls, and comprehensive audit logs.

We work with the following sub-processors to deliver the Service. Each is bound by data protection agreements:

• Supabase — Application hosting, database, authentication
• SendGrid (Twilio) — Transactional email delivery (account, password reset, notifications, support replies)
• Amplitude — Product analytics and engagement tracking
• Monday.com — Marketing CRM and lead management
• Stripe — Payment processing
• Google Cloud / Vercel — Infrastructure and content delivery

To exercise any of your data rights, contact us at:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• General inquiries: support@scoutsync.com
• Privacy requests: privacy@scoutsync.com
• DPO: dpo@scoutsync.com

We will respond to verified requests within 30 days (or as required by applicable law).

This policy outlines the acceptable use of ScoutSync's platform and services, including the marketing website (scoutsync.com) and the live product platform (scoutsynconline.com). By using our platform, you agree to comply with these guidelines. Questions or reports: support@scoutsync.com.

You may not use the Service to:

• Transmit unlawful, offensive, threatening, libelous, defamatory, or obscene content
• Post discriminatory content including references about religion, race, sexual orientation, gender, or national/ethnic origin
• Send spam, unauthorized advertising, chain letters, or other unsolicited content
• Upload viruses, worms, malware, or other harmful components
• Infringe on proprietary rights including patents, trademarks, trade secrets, or copyrights
• Impersonate any person or entity
• Violate the privacy of any third person
• Post false information

The Company reserves the right to determine whether Content is appropriate, refuse or remove Content, and limit or revoke use of the Service for violations. Content is used at your own risk.

Effective Date: February 10, 2026

Last Updated: February 10, 2026

Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC (collectively, the "Company," "we," "us," or "our")

Applies To: Coach Leo and all AI-powered features, tools, and content within our websites, apps, and services (collectively, the "Services").

Coach Leo and our AI features are designed to support athletes, families, and coaches with sports-related guidance, planning, learning, and insights, including training education, recruiting education, organization, and general sport information.

Our AI features are intended to be a 24/7 assistant for informational and productivity support. They are not a replacement for qualified professionals (including coaches, athletic trainers, physicians, therapists, nutritionists, teachers, recruiters, or compliance advisors).

Our AI features use machine learning models that generate responses based on patterns in data. AI-generated content can sound confident while being incorrect, incomplete, outdated, or not applicable to your situation.

You are responsible for independently verifying important information before relying on it, especially information relating to health, safety, eligibility, compliance, finances, contracts, scholarships, recruiting decisions, or travel.

To ensure clear expectations and prevent misunderstandings:

• No scholarships, jobs, or roster guarantees. Our AI features and Services do not promise or guarantee scholarships, offers, contracts, roster spots, playing time, admissions decisions, or recruiting outcomes.
• No verified measurements or scouting-grade metrics. Unless explicitly stated as coming from a verified measurement source that you provide, any AI statements about speed, height, weight, vertical, injury status, performance projections, or similar metrics are estimates and may be wrong.
• Not professional advice. AI output is for general informational purposes and is not medical, legal, compliance, financial, psychological, or other professional advice.
• Not an emergency service. Do not use AI features for emergencies. If you believe someone is in danger or needs urgent help, contact local emergency services immediately.

Training, drills, and performance recommendations carry risk. You are responsible for using good judgment and considering your personal health circumstances.

Before starting any new training plan, recovery approach, or nutrition strategy, consult a qualified professional. Stop immediately if you experience pain, dizziness, shortness of breath, or other concerning symptoms.

Recruiting rules and eligibility requirements may vary by sport, division, league, association, country, and school, and they can change over time. AI responses may be incorrect or out of date.

If you are making decisions about eligibility, amateurism, transfer rules, recruiting contact periods, or compliance, you should verify requirements with official sources and/or qualified advisors.

By using our AI features, you agree that you will:

• Double-check AI outputs before acting on them
• Use AI as a starting point, not a final authority
• Provide accurate information when asking questions
• Use common sense and follow applicable laws, rules, and safety guidance
• Not use AI features to attempt to harm yourself or others

You may not use our AI features to:

• Generate or share content that is illegal, abusive, harassing, sexually exploitative, or encourages violence or self-harm
• Create deceptive content (including fake coach messages, forged documents, fabricated offers, or made-up statistics/metrics)
• Attempt to bypass recruiting, admissions, or compliance requirements using misrepresentation
• Reverse engineer, probe, scrape, or attempt to compromise the AI systems, safety measures, or Services

We may restrict, suspend, or terminate access for suspected misuse, to the extent permitted by law and our Terms of Service.

We use a combination of operational, technical, and policy measures intended to reduce harm and improve reliability, such as:

• Safety-focused prompts and guardrails
• Monitoring for abuse patterns
• Ongoing evaluation and improvement processes

However, no AI system is perfect. We cannot guarantee that AI output will be error-free, complete, or suitable for any particular purpose.

When you use Coach Leo or our AI features, you may provide information such as your sport, age group, goals, schedule, training history, recruiting preferences, or other details.

How we handle personal data is described in our Privacy Policy and Terms of Service.

Important reminders:

• Do not share sensitive personal information in AI chats (for example: government IDs, passwords, financial account numbers, or detailed medical records) unless specifically requested by a secure, clearly labeled workflow
• AI conversations may be processed to provide the Services, maintain security, comply with law, and improve product quality, consistent with our Privacy Policy and applicable law
• If our Services are used by minors, we take youth privacy seriously and implement age-appropriate experiences and controls where required

Some AI functionality may be powered by third-party models or infrastructure providers. When we use third parties, we aim to:

• Limit access to what is needed to operate the feature
• Apply security and confidentiality measures consistent with our policies
• Maintain contractual and technical protections as appropriate

AI-generated outputs may be similar to content available elsewhere. You are responsible for ensuring that your use of AI outputs (including publishing content, using images, or distributing materials) complies with applicable laws and third-party rights.

We strive to describe our AI features accurately and avoid overstating what AI can do. Our AI features are designed to support learning and decision-making, not to guarantee outcomes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AI FEATURES AND ANY AI-GENERATED OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF AI FEATURES OR RELIANCE ON AI OUTPUTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO AI FEATURES WILL NOT EXCEED THE AMOUNT PAID BY YOU (IF ANY) FOR THE AI FEATURES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100, WHICHEVER IS GREATER, UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

If you see unsafe, inaccurate, biased, or concerning output, please report it to:

• Email: support@scoutsync.com or contact@scoutsync.com
• Subject: AI Safety Report

Please include screenshots and relevant context when possible.

We may update this policy from time to time. The "Effective Date" at the top indicates when the latest version took effect. If required, we will provide notice of material changes as described in our Terms of Service or as required by law.

If you have questions about this policy, contact:

• Company: Willis Sports Organization, ScoutSync Inc., and ScoutSync LLC
• Email: support@scoutsync.com or contact@scoutsync.com

ScoutSync employs industry-standard security measures to protect your data and ensure platform integrity.

• Encryption: Data encrypted at rest and in transit using industry-standard protocols
• Access Controls: Strict role-based access controls for all systems
• Monitoring: Continuous security monitoring and threat detection
• Audit Logs: Comprehensive audit logging of all system activities
• Infrastructure: Cloud-hosted with enterprise-grade security
• Incident Response: Documented procedures for security incident handling

Our infrastructure and processes are aligned with SOC 2 Type II standards for security, availability, and confidentiality. SOC 2 Type II audit certification is in progress.

• Personal data is stored securely with access restricted to authorized personnel
• Regular security assessments and penetration testing
• Third-party service providers are vetted for security compliance
• Data backup and disaster recovery procedures are in place

DRAFT — LEGAL REVIEW REQUIRED. Version 2026-10-21. Effective date pending. This document is a draft for legal review and implementation validation. It is not a legally approved policy, is not yet in effect, and no acceptance of these draft terms is requested or collected.

ScoutSync supports approved brand-to-athlete promotional services and name, image and likeness opportunities. These terms apply to PAYG bookings and bookings by subscribed brands. They do not change the separate ScoutSync Legends provider revenue split, team subscription agreement, school policy or athlete representation agreement. Availability depends on the athlete, location, governing rules and enabled booking features. A profile, a request, verification or payment alone does not confirm a booking or guarantee athletic eligibility.

A brand representative must be an adult with authority to act for the named business and provide accurate company, industry, website, country and work contact information. ScoutSync may verify the business, representative, campaign and payment authority and require additional review. PAYG means no recurring brand subscription is required for an approved PAYG transaction; it does not grant full ScoutSync Online organization access. Existing verification, Sales authorization and organization activation controls remain applicable. Pending applicants cannot import athletes, create rosters, export restricted data, claim an organization, invite staff or contact minors. Organization subscriptions and changes follow the approved commercial process.

The brand pays the athlete's agreed service price plus a ScoutSync service fee of 15% for PAYG or 10% for an eligible active brand subscriber. For a USD 1,000 service, the totals before applicable tax are USD 1,150 and USD 1,100 respectively. The fee is added to the brand's bill and is not a deduction from the athlete's listed service price. Any legally required tax withholding can reduce the athlete's net remittance; it must be recorded separately. The applicable fee, service amount, currency, taxes and total are shown before payment and fixed on the booking. A later subscription change does not reprice an existing booking. Stripe processing costs are accounted for by ScoutSync and are not silently deducted from the athlete's agreed price.

Brand subscription prices currently offered in USD are USD 850 monthly, USD 2,400 quarterly and USD 8,000 annually, subject to the approved agreement and tax treatment. The subscription buys the scope in that agreement; athlete services and the booking service fee are separate. Choosing a billing interval does not approve a plan change or alter an existing invoice. Subscription payment does not establish ownership of a brand, verify an athlete, authorize a deal or permit access to unrelated athlete records.

Each order must identify the parties and authorized signers, athlete and any approved representative, service or campaign purpose, deliverables, quantity, dates and time zone, work and publication locations, currency, service amount, fee and taxes, content review and revision limits, usage channels, license duration and territory, advertising disclosures, school marks or facilities, cancellation terms and required approvals. Cash and non-cash benefits, exclusivity, collective or school connections, and proposed paid advertising must be disclosed. Changes to scope, price, dates, usage or parties require a recorded amendment and renewed approvals before additional work.

ScoutSync first screens the proposed transaction. An eligible request may be funded through Stripe before the athlete accepts where the enabled flow requires it. Funding reserves money for the request; it is not confirmation or permission to begin work. Work begins only when the athlete has accepted the written scope, all required eligibility and other approvals are complete, payment is confirmed and ScoutSync marks the booking confirmed. The athlete may decline. Brands cannot demand enrollment, a transfer, playing time, athletic results, false endorsements or off-platform side payments. ScoutSync may suspend a request for safety, fraud, rule conflicts or missing information, with notice and review where practicable.

Appearances, camps, lessons, training and other physical services need an appropriate venue, qualified responsible adults, required permissions, accessibility and a safety plan. ScoutSync may require proof of insurance and additional written terms. No dangerous stunt, unsafe training, unapproved medical service or private adult-to-minor meeting may be arranged through an NIL booking. A promotional-services label does not remove employment, child-safety, venue or professional-licensing obligations.

The checkout agreement must identify the ScoutSync contracting entity and the athlete or service provider. ScoutSync's contractual role and the Stripe merchant of record must be consistent with the actual transaction. Platform screening does not replace the parties' legal, school, tax or immigration responsibilities. Nothing in these terms excludes mandatory consumer rights, lawful chargeback rights, non-waivable liability or obligations that ScoutSync has under applicable law. Requests for assistance, cancellation or a dispute may be sent to support@scoutsync.com.

Before a live booking is accepted, each required signer must receive the applicable policy version and complete a separate recorded acceptance of the order and required consents. An optional marketing consent cannot be a condition of booking. ScoutSync retains an accessible copy of the agreement and material amendments. New policies apply prospectively according to their notice and effective date; they do not silently reprice an order or expand an existing content license. Draft policies do not create a booking agreement.

Brands are responsible for their campaign claims, supplied materials, authority, approved uses and venue obligations. Athletes are responsible for truthful eligibility information, required disclosures and the agreed work. ScoutSync remains responsible for the duties it undertakes and any duties imposed by law. A suspension or termination does not automatically forfeit earned compensation, authorize unrelated use of content or cancel a lawful refund. ScoutSync provides a case reference and a route to request human review where practicable, with immediate protective action available for urgent safety or legal concerns. Any limitation of liability, indemnity, governing law or dispute forum must be set out in the final applicable agreement and reviewed for the actual parties and jurisdiction.

DRAFT — LEGAL REVIEW REQUIRED. Version 2026-10-21. Effective date pending. This document is a draft for legal review and implementation validation. It is not a legally approved policy, is not yet in effect, and no acceptance of these draft terms is requested or collected.

A booking must be permitted by the applicable law and the athlete's actual school, association, conference, league, federation and contract rules. ScoutSync evaluates the athlete's school level and governing body, school and residence jurisdictions, location of the work, age and legal capacity, and the specific campaign. An athlete aged 18 or older can still be governed by high school rules. An unknown, conflicting, expired or unverified rule requires human review; it is not permission. Lawful stricter ScoutSync safety standards may also apply. Conflicting legal duties must be referred for legal review rather than resolved by a generic checkbox.

US high school review covers all 50 states and Washington, D.C., with the actual governing association identified, including relevant private-school or independent associations. College NIL permission does not establish high school permission. Before approving a booking, check applicable amateurism and personal branding rules, prohibited products, school affiliation, uniforms, logos, facilities and equipment, school time and team obligations, inducements, agent involvement, contract duration, notice deadlines and school approval requirements. A school or guardian signature does not override an association prohibition. Overseas secondary-school athletes require their own national, local, school and federation review; US state rules do not grant overseas eligibility.

College review distinguishes NCAA Divisions I, II and III, NAIA, NJCAA and its applicable region, 3C2A, NWAC and other governing bodies. NCAA Division I reporting and clearinghouse requirements must not be copied automatically to every college. Where applicable, the athlete must submit the required NIL Go report, obtain the required external clearance and provide evidence of status. Relevant school policies, state rules, contractual conflicts and intellectual-property permissions remain separate checks. ScoutSync records external submission and clearance evidence but does not claim to submit to NIL Go or certify eligibility unless an authorized working integration actually provides that service.

A permitted promotion must describe a real product, service, event or other legitimate business activity and real deliverables, with reasonable documented compensation. ScoutSync prohibits sham services, disguised payments for athletic participation or achievement, and bookings conditioned on attendance, continued enrollment or transfer to a particular school. Lawful pre-enrollment or transfer-related NIL discussions are not automatically misconduct; they require review under the current applicable rules. School employees, boosters, associated entities, collectives and athlete representatives must disclose their connections and cannot use ScoutSync to evade a restriction.

The current NIL marketplace does not permit bookings by athletes under 18. This restriction remains until ScoutSync has approved and activated a jurisdiction-specific minors process. A future minors process must verify age, legal guardianship and authority; obtain the athlete's assent and required guardian agreement; assess contract capacity, court approval, employment or entertainment permits, trust or protected-earnings requirements, school rules and permitted Stripe recipient arrangements. Parent consent alone may not be sufficient. A guardian does not become owner of the child's earnings merely by approving a booking. No automatic redirect of child earnings to an adult's account is permitted.

Under-13 account privacy and consent are a separate issue from a minor's capacity to enter a paid contract. Existing child account restrictions remain; an approval code alone is not verifiable parental consent. No unapproved adult-to-minor messaging, private meetings, transport or direct solicitation is allowed. Any future approved minor transaction uses monitored platform channels with the required guardian participation, verified adults and a documented safety plan. Do not publish a child's precise location, date of birth, private contact details, school records or immigration information. Report coercion, exploitation or unsafe contact immediately through ScoutSync support.

Eligibility and safety evidence is collected for a defined purpose and restricted to reviewers who need it. Use approved secure channels for identity, guardianship, school, immigration and tax records. Public profiles and brand-facing status screens must not expose private evidence. ScoutSync must maintain a documented retention schedule consistent with legal, payment-dispute and child-privacy obligations, and delete or restrict records when no longer needed. Privacy requests and required preservation of an active dispute are handled through the privacy process; no unlimited retention is created by a booking.

DRAFT — LEGAL REVIEW REQUIRED. Version 2026-10-21. Effective date pending. This document is a draft for legal review and implementation validation. It is not a legally approved policy, is not yet in effect, and no acceptance of these draft terms is requested or collected.

Nationality, residence, the country where work is physically performed, immigration status, tax treatment, school rules and payment availability are separate facts. A non-US athlete is not automatically ineligible, and a US bank account or verified Stripe account is not evidence of work authorization. ScoutSync needs only the minimum information required to assess a transaction, with sensitive documents restricted to authorized reviewers.

An athlete in F-1, M-1, J-1 or another status restricting work must complete a transaction-specific review before accepting, performing or receiving compensation from a restricted activity. As applicable, the review involves the designated school official or responsible program officer and qualified immigration counsel, with any required government authorization obtained before work begins. School permission or an athletic association's NIL rules do not create immigration work permission. Do not assume social posts, appearances, autograph signings, camps, licensing, passive-income labels, deferred payments, a foreign payer, overseas signatures or a foreign bank account make an activity permissible.

Bookings performed outside the United States require review of the relevant country's commercial, advertising, labor, minor-contract, privacy, tax and sports rules, alongside the athlete's school and federation requirements. Moving the location of signing or payment does not by itself resolve those obligations. Where the country or transaction has not been cleared, ScoutSync may allow education and a private inquiry while disabling paid performance and payouts. No universal list of countries is treated as legally approved.

Stripe account and recipient availability, permitted cross-border transfers, currency, sanctions and payment restrictions must be confirmed for the actual platform and recipient accounts. No proxy or borrowed payout account may be used to avoid a restriction. Required tax documents and withholding must be assessed by qualified tax reviewers and handled through secure approved channels; do not place tax identifiers in public profiles, chat or policy acknowledgments. Non-cash NIL benefits can also create tax obligations. A payment service's identity checks do not replace tax, school or immigration review.

A business purchasing a commercial promotion is not automatically a consumer. Where consumer law applies, required pre-contract information, cancellation or withdrawal rights, early-service requests and any lawful exceptions must be assessed for the actual customer, country and service. A generic non-refundable label or checkbox cannot waive mandatory rights. ScoutSync will not open a country or service route until the required contract, privacy, tax and payment procedures are supported.

DRAFT — LEGAL REVIEW REQUIRED. Version 2026-10-21. Effective date pending. This document is a draft for legal review and implementation validation. It is not a legally approved policy, is not yet in effect, and no acceptance of these draft terms is requested or collected.

When an approved NIL payment flow is activated, NIL marketplace payments will be processed through Stripe. This draft does not activate that flow. Card details are collected by Stripe; ScoutSync stores payment references and the transaction information needed to administer the booking. Only the methods displayed in the approved checkout apply; standalone PayPal or TWINT integrations are not promised. See the Payments And Billing Policy, Stripe Legal Center (opens in a new tab) and Stripe Privacy Policy (opens in a new tab). Buyers using Link should review Link Consumer Terms (opens in a new tab). Providers must accept the onboarding agreement for their actual account configuration and country: recipient terms (opens in a new tab) only where a recipient arrangement applies, or full connected-account terms (opens in a new tab) and the Stripe Services Agreement (opens in a new tab) where a full account agreement applies. These business/provider agreements do not automatically bind all buyers. Review Stripe Prohibited And Restricted Businesses (opens in a new tab); any required processor business approval is a separate launch gate. Successful browser redirects or screenshots are not payment confirmation. The server confirms the correct amount, currency, booking and payment state using signed payment events.

A funded payment is held within the enabled Stripe marketplace payment flow pending the applicable booking conditions and release decision. This is not a promise of regulated escrow, a trust account, deposit insurance or indefinite safekeeping. Holding and payout timing depend on the relevant Stripe account, country, payment method, restrictions and applicable law. Long campaigns or unusual payment timing require a separately reviewed arrangement before money is collected.

The full agreed athlete service amount is allocated to the athlete, subject to legally required withholding shown separately. The brand's ScoutSync fee is separate. Release requires verified receipt of funds, required school or other clearance, a valid approved recipient account, evidence of the agreed work, and no unresolved safety, compliance, fraud or payment hold. Marking work completed does not by itself require or authorize immediate release. The order must show the delivery review process and any release timetable that the actual system supports. Stripe bank payout timing is separate from ScoutSync's transfer decision.

If an athlete declines, a funded request expires before acceptance, or required eligibility clearance is not obtained before work starts, ScoutSync initiates a full refund of the amount collected for that booking, including the booking service fee and any refundable tax. Work must not begin while the request is unapproved. Any request acceptance deadline must be shown before payment; there is no undisclosed forfeiture. Subscription charges are governed separately by the subscription agreement and mandatory law.

A brand cancelling before work starts may request a full booking refund. Athlete cancellation or failure to provide the agreed service results in a refund or a mutually agreed reschedule. After work starts, an issue requires documented review of the accepted scope, delivered work, consumer rights and any proposed resolution; fees are not automatically forfeited. A change in scope or partial settlement requires the parties' recorded agreement and supported financial controls. The initial automated NIL refund flow supports full refunds only. A requirement for another remedy must be escalated to authorized finance and legal reviewers; software limitations do not remove a legal refund obligation.

Report a delivery or payment problem promptly to support@scoutsync.com with the booking reference and relevant evidence. A reasonable review deadline shown on an order does not remove statutory claims or cardholder rights. ScoutSync may pause release while assessing the dispute and request responses from each party. Refund initiation, a pending processor refund and a successful completed refund are different states. Reversing an athlete transfer is also separate from refunding the brand. A legally required customer refund must not be made conditional on successful recovery from an athlete. Refunds normally go to the original payment method, with timing determined by Stripe and the financial institution.

ScoutSync and the parties must preserve the booking, approvals, payment confirmation, deliverables, communications and refund or transfer records needed for a dispute. There is no duplicate recovery through a chargeback and a refund. Authorized finance staff manage holds, supported refunds and transfer retries; brands, athletes, coaches and ordinary organization admins cannot release funds or set refund amounts. ScoutSync may correct an error through a documented process, subject to applicable law and the accepted agreement. Costs and any recovery rights must be lawful and disclosed, not imposed by an unannounced penalty.

DRAFT — LEGAL REVIEW REQUIRED. Version 2026-10-21. Effective date pending. This document is a draft for legal review and implementation validation. It is not a legally approved policy, is not yet in effect, and no acceptance of these draft terms is requested or collected.

ScoutSync requires genuine, lawful and age-appropriate campaigns. As a ScoutSync marketplace safety standard, campaigns for gambling or sports wagering, alcohol, tobacco or vaping, cannabis or illegal drugs, prohibited performance-enhancing substances, adult sexual services, weapons, scams, deceptive health claims or unlawful activities are not accepted for student-athlete bookings. Other regulated products or financial promotions require prior legal review and may be declined. These platform standards do not mean every jurisdiction has the same statutory prohibitions. Applicable school and association restrictions may add further limits.

Brands and athletes must clearly disclose paid and other material relationships, including free products or benefits, in the endorsement itself in language the audience understands. For video and live content, use disclosures appropriate to that format; a profile-only notice or platform label may be insufficient. An athlete must not claim to use a product they have not tried, make a false statement, or repeat unsupported performance, financial or health claims. Brands must provide substantiation and compliant instructions and must not require the athlete to hide the sponsorship.

The athlete retains their personal rights and ownership of content except for the specific rights lawfully agreed in writing. The booking must define the authorized image, name, voice, content, channels, paid media permissions, territory, term, exclusivity, approval and permitted edits. No unlimited perpetual license, unrelated reuse, sublicensing, AI training, voice cloning or synthetic endorsement is implied by payment or platform membership. Separate express permission and legal review are required for any such additional use. Uses involving a minor require the additional valid approvals and protections applicable to that minor.

Payment for an athlete's NIL does not license a school's name, uniform, logo, facilities, game footage, music, photographs or another person's image. Obtain the relevant permission and confirm that the athlete's association allows the proposed use. For some high school associations, school identifiers or school-facilitated deals are prohibited even when a school is willing to cooperate. For other bodies such as NAIA, institutional references may be permitted subject to school restrictions. Upload only material for which all necessary rights and consents are held.

ScoutSync may restrict disputed, unsafe, unlawful or unauthorized content while investigating and may request proof of rights or consent. Report privacy, misuse, impersonation, coercion, prohibited contact or intellectual-property concerns to support@scoutsync.com; privacy requests may be sent to privacy@scoutsync.com. The applicable intellectual-property and privacy complaint processes remain available. Do not publicly expose an athlete's private documents to support a complaint.